At Provincetown Fudge Factory, we pride ourselves on our professional and friendly customer service.
Online orders typically ship in 2-3 business days, or 1 business day if you select our Express option at checkout. We’ll email you a tracking number as soon as your order is out the door.
We’re pleased to offer free shipping on all $75+ online orders*.
*Single destination orders only.
We ship orders via USPS anywhere in the USA, including Hawaii and Alaska. 2-3 day business day shipping rates are calculated based on destination. Incremental charges may apply to certain customer requests (e.g., multiple delivery locations, etc.).
Want your sweet treats right away?
Is it summer? Are you in a southern state? (see map below)
Select our USPS Priority Mail Express option at checkout for fast delivery in 1 business day.
Unfortunately, due to the perishable nature of our products, we do not offer international shipping. If you’re ever in Provincetown, please stop by — you won’t be disappointed!
CANCEL OR CHANGE AN ONLINE ORDER
Orders may be changed or cancelled before they ship. If you’d like to change or cancel an order that has not yet shipped, please email us. Changing an order requires that we cancel your existing order. After you receive an email notification that your order has been canceled, feel free to place a new order.
Email us if you have any questions about your online order or shopping on ptownfudge.com.
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PLEASE MONITOR YOUR SHIPPED ORDER FOR FRESHNESS
Due to the perishable nature of our homemade products, we ask that you monitor the shipping status of your order, as Provincetown Fudge Factory cannot be held responsible for where USPS leaves your shipped package. Satisfaction is guaranteed* for the quality of our products, but if your shipped package is left outside, exposed to the elements, we’re not able to guarantee your order’s freshness and quality.
Keeping our wonderful customers happy and satisfied is as important as making incredibly delicious fudge and treats from scratch. If you are unhappy with the quality of any Provincetown Fudge Factory product we want to hear about it. Please call us at 508.487.2850 or email us so that we can make things right.
Because of the perishable nature of our food products, returns are not possible with the exception of our t-shirts. T-shirt returns are accepted within 14 days from the date of purchase and must be accompanied by the original sales receipt.
- To be eligible for a return, your item must be unused and in the same condition that you received it.
- Returns are for merchandise exchange or store credit only.
TO RETURN BY MAIL:
- Email us with your order number to request a return USPS label.
- We’ll email the return label for you to print and affix it to your original shipment box (if available) or comparable packaging.
- Then just drop your return package at the post office and we’ll take it from there.
If you’re planning a trip to Provincetown (and we hope you are) you may return your t-shirt for an exchange or store credit at our store at 210 Commercial Street. Be sure to bring the credit card used when you placed your online order.
If you have any questions about returning a t-shirt purchase, please email us.