What’s the best way to place an order?

Please place your order using our convenient, easy-to-use website.

Why can’t I call in an order, or call the shop?

Our Fudge Factory team operates like a well-oiled machine, and part of our success in fulfilling orders quickly and efficiently is because we decided not to place or accept phone orders or post our phone number online.

Customer requests to call them back are not possible. Our handy Contact form is the easy, fast way to reach us and provides a “paper” trail of  customer communications.

Our website is the only place to place an order online — it’s simple, easy-to-use, and allows our wonderful customers to handle every aspect of the order they want and provide notes about their order if they choose.

Additionally, placing or accepting orders by phone is time-consuming. It requires our team to stop creating our sweet treats or fulfilling orders and write down customer information, including sensitive credit card data, which is open to human error and can jeopardize customer information safety.

What is the shelf-life of my fudge and how to store it?

Our fudge’s shelf-life at room temperature is about one month but can last even longer with proper, tight wrapping. It is best kept in an air-tight wrapping, such as saran wrap. Left out in open air, it will stay fresh for about a week or two and dry out afterward. Even then, sometimes only the fudge edges harden, and the fudge interior may still be fresh.

Can I refrigerate, or freeze my fudge?

Refrigerating fudge can extend its shelf life to two to three weeks. Freezing fudge will extend its shelf life to around three months, if tightly sealed.

Fudge should always be stored in an airtight container, to seal out excess moisture. Sealing the fudge will also protect it from the drying effects of air, as well as potential contaminants. Fudge stored at room temperature should be kept away from light or heat, to prevent rapid spoilage.

When refrigerating fudge, it’s still important to seal the fudge in an airtight container. This will not only help to keep the moisture level steady, but will also prevent other flavors from being absorbed by the fudge. Wrapping the fudge in wax paper before refrigerating it can help to regulate the moisture level.

To store fudge in the freezer, it’s best wrapped tightly in wax paper and then plastic wrap before being placed in a sealable container. If possible, fudge should be frozen in as large a block as possible, as it can dry out more easily when cut into smaller pieces.

Fudge freezes quite well, though the texture and flavor of the fudge may change slightly after freezing. Frozen fudge should be thawed overnight in the refrigerator, not at room temperature.

Once the fudge thaws, it should be consumed within a week and should not be refrozen, but should be stored in the refrigerator.

What is the shelf-life for chocolates?

Our chocolates are a bit more resistant than our fudge and will stay fresh for longer periods of time than fudge (over 1 month at room temperature). However, if there is nuts, Oreos or other ingredients specific to the flavor you order, they might go bad or stale faster than the chocolate itself. It’s always best to keep the chocolate in an airtight wrapping if it won’t be consumed within a week.

Should I refrigerate my chocolate?

No. Refrigeration will dehydrate chocolate. It will also cause rapid temperature changes that will affect its appearance and quality. Always keep the chocolate in a cool and dry place.

I’m placing my order in the summertime. Will it melt?

Our standard shipping option is through USPS, making the delivery within 3-6 days. The fudge itself won’t melt in hot weather because we adjust the cooking temperature according to the season, to compensate for the hot weather. The worst that could happen is that it will get a bit soft, but will come back to the regular consistency once back at the room temperature.

Chocolates, however, are more prone to melting. We use Styrofoam packaging to insulate the chocolates within the box for the smaller orders and include an ice-pack in the larger ones. Even so, we recommend choosing our USPS Priority Mail Express 2-3-day shipping at the checkout to prevent the melting. Please, have someone bring the chocolates inside soon upon delivery.

What are your most popular flavors of fudge and chocolates?

Fudge: Chocolate, Penuche, Chocolate Walnut, Oreo, Pumpkin (in the fall only), Bailey’s Irish Cream, Raspberry, Cranberry Walnut.

Chocolate: Peanut Butter Cups, Peanut Butter Oreo Bark, Sea Salt Caramel Bark, Haystacks, Almond Bark, Turtles, Buttercrunch.

Do you offer local pickup?

Sorry, we are not able to provide local pick up at this time.

How soon will my order be shipped?

Our processing time is 2-3 business days before we ship your order. Occasionally, we may need another couple of days to make a fudge or candy flavor that we are temporarily out of.

An item is “Out of Stock.” When will it be back?

During peak season we make our fudge daily, and off-season a couple times a week which is also true for most of our chocolate treats. In almost every case, we’ll have the “Out of Stock” items back in stock within a week, seasonal products being the exception.

Do you use nuts in your candy?

We have a wide selection of nut-free treats but please keep in mind that all of our fudge, chocolate and candy are made in a facility that processes nuts and nut byproducts.

Are your chocolates gluten free?

At their core, our fudge and chocolate treats are gluten free, but they are handled in a facility that also processes treats that include pretzels, and/or cookies (e.g. Oreos) which do contain gluten. It’s best to assume that all of our chocolate, fudge and candy products may contain traces of gluten.

Do you have any dairy-free free chocolates?

No, we’re old school when it comes to our confections — all of our chocolates have milk in them.

Are any of your products vegan?

Sorry, no. All of our fudge and chocolate products contain dairy and our gummi products contain gelatin. In the summer season we do offer our delicious, homemade vegan bars, made with natural ingredients at our Provincetown location, but as they require refrigeration, we do not offer them for shipping on our website.

If you have additional questions please contact us.