Our website is the only place to place an order online — it’s simple, easy-to-use, and allows our customers to handle every aspect of their order and provide notes about their order if they choose.

Our Fudge Factory team operates like a well-oiled machine. Successfully serving our in-store customers, creating our sweet treats, and fulfilling orders quickly and efficiently has greatly improved since we decided several years ago not to place or accept phone orders or post our phone number online, and most importantly because our online customer service is fast, more efficient, and secure.

Customer requests to call them back are not possible. Answering in-store phone calls interrupts our busy team, requiring them to temporarily stop serving in-store customers, creating our sweet treats, or fulfilling online orders to write down customer information, including sensitive credit card data, which is open to human error and can jeopardize customer information safety.

Our handy Contact form is the easy, fast way to reach us and provides a “paper” trail of customer communications.

After receiving an online order, it’s typically fulfilled and packaged within 1-3 business days. Then, it’s ready for shipping, which takes place Monday through Wednesday.

Estimated shipping times are based on your USPS or UPS shipping choice.

• USPS Priority Mail: Estimated 3-5 business day* delivery window after fulfillment.
• USPS Priority Mail Express: Estimated 2-3 business day* delivery window after fulfillment.
  
  
• UPS Ground Saver: Estimated 4-5 business days* delivery window after fulfillment.
• UPS 2nd Day Air: Approx. 3-5 business days* delivery window after fulfillment.
  

When your order ships, we’ll email you a tracking number link.

*Delivery Policy: Provincetown Fudge Factory is not responsible for USPS or UPS delays. Delivery times are not guaranteed, and late shipments will not be refunded or replaced.

Our standard shipping options through USPS or UPS estimate deliveries within 3-6 days (after order fulfillment). 

Our fudge won’t melt in hot weather because we adjust the cooking temperature seasonally to compensate. It may get slightly soft, but returns to its regular consistency at room temperature.

Chocolates are more prone to melting, so we use Styrofoam packaging for smaller orders and include an ice pack for larger ones. 

If you’re concerned about delivery to a distant hot destination, we offer two express shipping options.

1. USPS Priority Mail Express: Faster delivery within 2-3 business days* after order fulfillment (1-3 business days).
   
2. UPS 2nd Day Air: Fast delivery within 3-5 business days* after order fulfillment (1-3 business days).

*Delivery Policy: Provincetown Fudge Factory is not responsible for USPS or UPS delays. Delivery times are not guaranteed, and late shipments will not be refunded or replaced.

Sorry, we are not able to provide local pick up at this time.

Our fudge’s shelf-life at room temperature is about one month but can last even longer with proper, tight wrapping. It is best kept in an air-tight wrapping, such as saran wrap. Left out in open air, it will stay fresh for about a week or two and dry out afterward. Even then, sometimes only the fudge edges harden, and the fudge interior may still be fresh.

Refrigerating fudge can extend its shelf life to two to three weeks. Freezing fudge will extend its shelf life to around three months, if tightly sealed.

Fudge should always be stored in an airtight container, to seal out excess moisture. Sealing the fudge will also protect it from the drying effects of air, as well as potential contaminants. Fudge stored at room temperature should be kept away from light or heat, to prevent rapid spoilage.

When refrigerating fudge, it’s still important to seal the fudge in an airtight container. This will not only help to keep the moisture level steady, but will also prevent other flavors from being absorbed by the fudge. Wrapping the fudge in wax paper before refrigerating it can help to regulate the moisture level.

To store fudge in the freezer, it’s best wrapped tightly in wax paper and then plastic wrap before being placed in a sealable container. If possible, fudge should be frozen in as large a block as possible, as it can dry out more easily when cut into smaller pieces.

Fudge freezes quite well, though the texture and flavor of the fudge may change slightly after freezing. Frozen fudge should be thawed overnight in the refrigerator, not at room temperature.

Once the fudge thaws, it should be consumed within a week and should not be refrozen, but should be stored in the refrigerator.

Our chocolates are a bit more resistant than our fudge and will stay fresh for longer periods of time than fudge (over 1 month at room temperature). However, if there is nuts, Oreos or other ingredients specific to the flavor you order, they might go bad or stale faster than the chocolate itself. It’s always best to keep the chocolate in an airtight wrapping if it won’t be consumed within a week.

No. Refrigeration will dehydrate chocolate. It will also cause rapid temperature changes that will affect its appearance and quality. Always keep the chocolate in a cool and dry place.

Fudge: Chocolate, Penuche, Chocolate Walnut, Oreo, Pumpkin (in the fall only), Bailey’s Irish Cream, Raspberry, Cranberry Walnut.

Chocolate: Peanut Butter Cups, Peanut Butter Oreo Bark, Sea Salt Caramel Bark, Haystacks, Almond Bark, Turtles, Buttercrunch.

During peak season we make our fudge daily, and off-season a couple times a week which is also true for most of our chocolate treats. In almost every case, we’ll have the “Out of Stock” items back in stock within a week, seasonal products being the exception.

We have a wide selection of nut-free treats but please keep in mind that all of our fudge, chocolate and candy are made in a facility that processes nuts and nut byproducts.

At their core, our fudge and chocolate treats are gluten-free, but they are handled in a facility that also processes treats that include pretzels and/or cookies (e.g. Oreos), which do contain gluten. It’s best to assume that all of our chocolate, fudge, and candy products may contain traces of gluten.

Sorry, no. All of our fudge and chocolate products contain dairy and our gummi products contain gelatin.

No, we’re old school when it comes to our confections — all of our chocolates have cow milk in them.