Contact Us

Before contacting us, check out our FAQ page for tips and information.

For order fulfillment efficiency, and customer security we are no longer accepting orders by phone. Please place your order using our convenient, easy-to-use website.

Use our handy form below to contact us with any Provincetown Fudge Factory-related questions. If your inquiring about a recently placed order, please include your order #, or reply to us directly from your order confirmation email. 

Customers can expect a reply within 24-36 hours when using our Contact form. Email replies from the Provincetown Fudge Factory customer service team are generally Monday thru Saturday — from 12 noon thru 6 PM (EST), and extended hours during promotional periods.


Orders that are flagged a high fraud risk by Shopify will be automatically canceled.